Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused (unworn and unwashed) and in the same condition that you received it. Please note that custom orders and sale items cannot be refunded or exchanged. To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7 business days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: [email protected] and send your item to:
Nkoyo Creations
7209 E W.T. Harris Blvd Ste J #102
Charlotte, NC 28227
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first contact your credit card company or your bank, keeping in mind that it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: [email protected]
Shipping on Refunds/Exchanges
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item back to us, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.